FAQs

• How long does it take for an order to arrive?
  • Your item may take 1-7 days to arrive. Please do not panic if it does not show up immediately, it's on its way :). All products are 100% sent from Melbourne, Australia.
• How do I track my order?
  • If we include tracking information with your order, you can view it from the shipping confirmation email that we sent you. By entering your tracking number, you will see an estimated delivery date under the order details.
• I ordered 2+ items, but only received one... where's my order?
  • Some items require two parcels to be sent (example: A gift hamper & individual products). You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)
• Why have I not received any order confirmation details?
  • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 2-4 emails, including an order conformation and a shipping notice once the item has shipped.
    
    If you believe you may have entered your email wrong please contact us and we will fix it for you.
• What is your refund policy?
  • We offer a 100% Satisfaction Guarantee- which means we will refund your money if you are for any reason not satisfied with your order within the first 30 days of you receiving the items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please read our detailed refund policy for further details
• How do I contact you?
  • If you have any questions that are not on this FAQ page, please email us at ausmade@purelygourmet.com.au where we will promptly get back to you!