Returns & Refunds

Last updated: 21 October 2026

30 day returns

You have 30 days after receiving your order to request a return. To start a return, email ausmade@purelygourmet.com.au with your order details and proof of purchase before sending any items back.

For a change of mind return, items must be unused, unopened, in their original condition and packaging, with any original tags or labels. Please wait for our return instructions before posting your parcel.

Return address

Purely Gourmet
Attn: Returns
Warehouse 3, 2 Naxos Way
Keysborough VIC 3173
Australia

Include your order number and any return reference supplied by our team. Customers cover the cost of change of mind return shipping. We recommend a trackable service. A separate delivery charge may apply to an exchange.

Change of mind exclusions

Change of mind exclusions apply to perishable goods such as food, flowers and plants, customised or personalised products, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards. Contact us if you are unsure whether your item is eligible.

Damaged, faulty or incorrect items

Please contact us promptly if your order arrives damaged, faulty or incorrect so we can help arrange the appropriate remedy. The change of mind conditions and exclusions above do not restrict your rights under Australian Consumer Law, including for sale items. Those statutory rights are not limited to 30 days and do not require goods to be unopened or in their original packaging.

Refunds and exchanges

We will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Please allow time for your bank or card provider to process the refund. Contact us if you would prefer an exchange.

Questions

Email ausmade@purelygourmet.com.au or call 1300 618 530.