From the moment i received the goods, my heart sank. The chocolate was badly packaged in an Aust Post bag, stuffed with butcher paper. There was no effort put into its delivery, no thank you card nor with compliments slip, as other gourmet companies normally do when delivering what they view as top quality produce.
The box of bite size pieces had obviously been sitting on a shelf for a very long time, as it was stale tasting. The other block also tasted stale. Worse yet, it was obviously extremely cheap chocolate used in the product (yes, Belgian chocolate isn't always premium grade) and it was easy to feel sick by it's cheap, highly-fat taste. The company also claimed that the Rocky Road had cranberries included - across two packages weighing a total of approx 500g, I found only ONE cranberry in my rocky road. So it was simply a case of stale marshmallows covered in below par chocolate. The total opposite of how lovely the website looks. Such a shame. I was looking forward to it.
Great value and quality products presented beautifully
I have never ordered from Purely Gourmet before but I needed something to send to my dad for his birthday in Sydney as I couldn’t visit being in Qld. My dad is 84 and progressing into advanced Alzheimer’s. It’s really difficult for me as his only daughter. He loves a good red and little nibbles and a good chocolate. The guys were so good and my delivery was made the next day. My card was put into another card my mum bought and he didn’t know the difference. I felt I had a truly personalised experience and my dad was happy. Thankyou so much. I will use you again for sure. Deb. You made my dad happy and me x 🥰